FAQs

Please plan to pay your driver directly at the time of service.
Preferred payment methods: Cash | Venmo | CashApp
Each driver is an independent contractor and will have their own unique Venmo or CashApp ID
Major credit cards & debit cards are also accepted. To use this method, please confirm with Devon @ (406) 855-0037 prior to your scheduled reservation.
Please note: Discounts are only applicable with daytime Reservations booked to start between 6:00 AM - 9:00 PM. Nighttime rates will be billed at regular rates. The Beartooth Highway Driving Tour is also excluded from any additional discounts.

You are more than welcome to cancel your reservation at anytime by calling or messaging (406) 855-0037.
If the cancellation happens within 24 hours of your reservation start time, you will be billed a fee that is equal to 20% of the ride price.
Last minute cancellations & no-shows will be subject to additional fees + a prepayment requirement for future reservations.

The Billings Airport has recently changed where they allow Shuttle & Rideshare drivers to pickup passengers.
The pickup area is located just outside of Door 4.
When you exit the terminal, please turn right and head up the sidewalk a bit.
Lane 1 & Lane 2 are the ONLY designated lanes to pickup in.
Your assigned driver's name, vehicle, and license plate number will be listed in the confirmation text message prior to your scheduled pickup.

For any changes to your scheduled reservation, contact me as soon as possible. All changes are subject to availability in my schedule. I understand that flights can be delayed, canceled, or rerouted. I will do my best to be flexible and assign a different driver if needed to receive you.

Call: (406) 855-0037

Text: (406) 855-0037

Email: TrailheadTransportation@gmail.com

(Fees may apply to changes or cancellations with less than 24 hours left before your original reservation time)

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